Resume

📞 Contact Information


🧾 Professional Summary

Cloud Security Engineer and ICT Specialist with over 8 years of experience in IT systems and support across government, enterprise, and NGO environments. Proven expertise in designing and securing cloud infrastructure on AWS, Azure, and Oracle Cloud, with hands-on skills in identity management, Zero Trust architecture, and automated monitoring. Track record of reducing downtime, improving system resilience, and optimizing cloud costs. Recognized for proactive problem-solving and strong client support.


🛠️ Technical Skills

  • Cloud Security & Identity Management: Skilled in implementing Azure AD, RBAC, MFA, and Zero Trust models.
  • Multi-Cloud Infrastructure Management: Experienced in deploying and managing secure environments on AWS, Azure, and Oracle Cloud.
  • Network Administration & Security: Proficient in configuring LAN/WAN, VPNs, firewalls, and monitoring traffic with Wireshark.
  • Systems Administration: Administering and hardening Windows and Linux servers with patch management, backup, and disaster recovery.
  • Cloud Automation & Optimization: Using Auto Scaling, Load Balancing, and policies to improve efficiency and reduce costs.
  • Soft Skills: Strategic Leadership, Communication, Adaptability, and Problem-Solving.

🧩 Soft Skills

  • Team Collaboration & Leadership: Worked effectively with cross-functional teams and clients, ensuring ICT and cloud solutions aligned with organizational needs.
  • Independent Problem-Solving: Delivered IT support and cloud projects autonomously, from troubleshooting to security hardening.
  • Attention to Detail: Ensured accuracy in system configurations, security policies, and documentation, reducing compliance risks.
  • Clear Communication: Explained complex technical concepts in simple terms to stakeholders and end-users.

💼 Professional Experience

ICT Systems & Network Support
Touchdown Systems | July 2016 – Present – Freelance

  • Assisted end-users with hardware, software, and connectivity issues, resolving 90% of tickets within SLA.
  • Performed preventive maintenance on workstations and servers to ensure security compliance.
  • Delivered technical support both on-premises and remotely via TeamViewer, RDP, and SSH.
  • Configured LAN/WAN, VPNs, and Wi-Fi access points, ensuring secure and reliable connectivity.
  • Installed and updated enterprise applications, drivers, and operating systems.
  • Applied OS and application updates to protect against vulnerabilities.
  • Managed accounts, permissions, and groups in Active Directory / Azure AD.
  • Supported backup operations and restored data during incidents.
  • Implemented antivirus, endpoint security, and access controls.
  • Maintained IT knowledge base and support logs to streamline ticket resolution.

Azure Security Engineer Trainee
CyberShujaa | Jan 2025 – Jun 2025

  • Configured Azure AD, RBAC, and MFA for identity and access security.
  • Secured Virtual Networks with NSGs and Azure Firewall.
  • Integrated Microsoft Sentinel for monitoring and incident response.
  • Deployed Azure Policies and JIT VM access to reduce risks.
  • Designed secure Azure environments with VNets and logging.

AWS Cloud Practitioner Trainee
AWS | Jan 2024 – Apr 2024

  • Deployed AWS infrastructure with VPCs and security groups.
  • Implemented Load Balancing and Auto Scaling for efficiency.
  • Configured EC2 with SSH, encryption, and IAM roles.
  • Managed S3 buckets with versioning and encryption.
  • Administered RDS databases with backups and access controls.

Other Roles

  • ICT County Officer, National Census (2019) – Supervisor for Westlands, Kileleshwa, Kilimani.
  • Help Desk Support, Rural Electrification Authority (2018).
  • Help Desk Support, National Bank of Kenya (2017).
  • Data Clerk & Audio-to-Text Transcriber, SBO Research (2008 – 2012).

🎓 Education & Certifications

  • BSc. Information Technology, JKUAT, 2016
  • Azure Cloud Security Specialist, CyberShujaa Program, 2025
  • Oracle Cloud Certified Foundations Associate, 2025
  • AWS Certified Cloud Practitioner, 2024
  • Cisco Certified Network Associate (CCNA), 2016

💡 Achievements

  • Reduced network downtime at Touchdown Systems using Wireshark
  • Enhanced system resilience for Radar Security’s network
  • Achieved full Azure security compliance with AD and MFA
  • Optimized AWS costs with Load Balancing and Auto Scaling
  • Improved incident response using Microsoft Sentinel

📜 References

Available upon request, in accordance with data protection regulations.